Refund policy

Returns, Refunds & Order Issues

At SmellGoodz, all sales are final.

Because we sell fragrance decants, we do not accept returns, exchanges, or cancellations for any reason, including unopened items.

If there is a problem with your order, you must contact us within 3 days of confirmed delivery at smellgoodzchannel@gmail.com.

Your email must include:

• Your order number
• A description of the issue
• Clear photo or video proof

We will only review claims for the following:

• Damaged item
• Leaking item
• Wrong item received
• Missing item

If your claim is approved, we may issue a replacement, store credit, or refund at our discretion.

We do not issue refunds or replacements for:

• Personal preference
• Dislike of the scent
• Blind buys
• Opened or unopened products
• Shipping delays caused by the carrier
• Incorrect addresses entered at checkout
• Packages marked delivered by the carrier

U.S. shipping only. Fragrance products may be subject to hazardous materials shipping restrictions and may ship by ground only where required.

Questions: smellgoodzchannel@gmail.com